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Q: |
Which wine openers do you
manufacture?
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A: |
Rogar manufactures the Estate
wine opener (Antique Bronze or Vintage Silver finishes) and
the Champion
wine opener (Antique Pewter, Nickel-Plated and Sterling
Silver Plated finishes). In the past, Rogar manufactured the
solid brass Vintner. This is no longer in production and has
become a collector’s item. Rogar also sell a Professional
series of wine openers in brass or chrome-plated finishes.
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Q: |
My wine opener is pushing the
cork into the bottle. What’s wrong?
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A:
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1. You may be operating the
wine opener backwards. When opening a bottle of wine, always
begin with the handle in the “rear” position and pull the
handle forwards and down. Then stop and the bottle will be
uncorked. If you start with the handle in the front, the
opener will push the cork into the bottle.
> Learn More...
2. The guide slug may be worn out. If the guide slug is
worn, the auger cannot screw into the cork. You will need to
replace your guide slug.
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Q:
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My wine opener does not remove
the cork; it just puts a hole in the cork. What’s wrong?
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A: |
1. You are most likely
“over-operating” the opener by removing and replacing the
cork in the same movement. When you have pulled the handle
all the way down to the front of the opener, the bottle is
uncorked. If you push the handle back to the rear of the
opener, you will recork the bottle, leaving a hole from the
auger in the cork, but also leaving the cork in the bottle.
> Learn More...
2. If you are operating your wine opener correctly, you will
need to return your wine opener to Rogar for repairs. Call
800-351-1420 between the hours of 9:30 p.m. and 4:30 p.m.
and ask for our Parts Department. Someone will tell you how
you need to send your opener in and explain about the repair
procedure.
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Q: |
The cork does not come out of
the bottle completely. A fraction of the cork remains in the
bottle. Why is this happening?
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A: |
Sometimes a cork is a little
longer than the U.S. industry average. Rogars' opener was
designed to remove most corks. Should the cork not be
completely extracted, keep holding on to the bottle with
your right hand, release the clamps and then use your left
hand to hold the arm down. Gently rotate the bottle while
pulling down. This will remove the last bit of a long cork
from the bottle. The length of the auger cannot be adjusted
to accommodate different cork lengths.
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Q: |
How does the wine opener recork?
Can I recork after the cork has been ejected from the
opener?
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A: |
To recork a wine bottle, you
must leave the cork in the wine opener after the bottle is
opened. Do not push the handle towards the back. When you
are ready to recork the bottle, grip the bottle with the
clamps and push the handle to the rear. This will recork the
bottle.
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Q: |
Why won’t my older Estate open
the newer wider flange-top bottles?
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A: |
Rogar has been manufacturing
and selling wine openers since 1975. A number of years ago,
some wineries began bottling wine in bottles with wider than
normal bottle tops. We worked with the top wineries to
redesign our openers so they would open these newer bottles
as well as standard wine bottles. Estates manufactured after
1997 and all our Champion openers work with these newer
bottles. If you have an older Estate (Antique Bronze finish
only), you will need to order a new clamp set if you want to
open these bottles. All you do is take off the old clamps
and replace with the new. Full instructions are included.
Order
Flange
Top.
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Q: |
What is the Warranty on the
Estate and Champion wine openers?
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A: |
Each Rogar product is warranted
to the original purchaser for a period of One (1) year from
the original Date of Purchase against defects in material
and workmanship. Any Product that develops such defects
during the warranty period will be repaired or replaced, at
our option, provided that it is returned postage prepaid to ROGAR INTERNATIONAL CORPORATION along with Ten Dollars
($10.00) to cover return postage and handling.
PROOF OF PURCHASE DATE is required and must be included, or
a Product Registration card must be on file. This is VOID if
product has been tampered with abused or misused.
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Q: |
What are the most common parts
that need to be replaced on the Estate and Champion Wine
Openers and why?
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A: |
The guide slug is the most common
replacement part. If this piece is cracked, the opener
cannot uncork the bottle. This can happen if the wine opener
encounters a really hard cork or sometimes a synthetic cork.
Because the part is cast and then fused together, unusual
pressure can cause it to crack. It is easy to replace and
the cost is only $2.50 plus mailing costs. A wine opener can
open thousands of bottles without encountering this problem
or in rare cases only a few bottles.
The auger is another part that may
need to be replaced at some time. Again, the cause can be a
hard or synthetic cork that can bend or snap the auger. And,
this is also an easy, repair at home, part. This part is
$10.00 plus mailing costs.
We also sell the guide slug and the auger as a kit
auger kit
. If you’ve had your opener a long time (before 1994) you
will probably need to order the two parts. At that time we
changed from a wire auger to a machined auger. The new guide
slug will not work with the old auger and vice versa.
Instructions for installing parts are included with parts.
The
handle
and handle screw can be ordered separately, we recommend you
order them together. Usually, the handle is lost in a move,
or very rarely, the wood may crack after long use, long
exposure to dampness, etc.
Clamp pads, the rubber pads, are inside the clamps and help to hold the
bottle in place while you are opening the bottle. On
occasion, one or both might fall out. If are still in good
shape, just put them back in. If they look dried
out or cracked or you lose them, just order a new set ($2.75
plus mailing costs to Rogar Corporation). To install the clamp pads:
You need to take out the existing pads before installing the
new ones.
Place 2 small spots of Superglue (or equivalent) evenly
distributed on clamp surface.
The narrow portion goes on top.
You just use a screwdriver blade to push the clamps into
place.
Clamps like all the outer parts of our wine openers, the clamps are
cast in metal. With unusual pressure, the part can snap and
break. Replacement clamp sets are available for our Estates
openers specify Antique Bronze or Vintage Silver and for
our Champion openers specify Antique Pewter, Nickel Plate
or Sterling Silver Plate. Estate clamp sets are $14.95 plus
mailing costs. Champion Antique Pewter or Nickel Plate clamp
sets are $17.95 plus mailing costs. Sterling silver plate
clamp sets are $19.95 plus mailing costs. Full instructions
for installing your new clamp set are included.
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